My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! never use them again. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm.
More than 8K Coloradans to receive refund from StubHub - FOX31 Denver You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. When I received the tickets it is stamped on them in large lettersStudent ID required! Been on the phone for hours wasted my whole day. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. if you have any questions please feel free to contact me. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. They bought tickets with promise of money back if the event does not occur. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Its a bs. StubHub will contact you as soon as possible. I was not able to enter the concert . Needless to say, this concert never happened. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. The credits are valid through the end of 2022. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. So you don't think it's possible the original buyer got refunded and we just don't know about it? Save my name, email, and website in this browser for the next time I comment. They could not refund me nor give me the seats I wanted. Keep asking to speak to someone higher!
Stubhub Return Policy and Refund Guide Overcharged. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). To Stubhub.com and surprisingly they were already on sale. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I will NEVER use Stubhub again. From that StubHub wallet page you can request a refund instead of keeping the credit. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. As your event is postponed you are in limbo. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. to see the game on TV? View Vivid Seats Refund Policy. They DO NOT have their customers backs. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Combined with viagogo, we now span 90+ countries around the world. Re: Refund in Progress. The latest breaking updates, delivered straight to your email inbox. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. This is pure fraud. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. StubHub won't refund my money. StubHub phone wait times are 3 hours.
COVID-19 Impacted Events Updates : StubHub I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Of course! It was for a special occasion. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Horrible return policy, will never use stubhub again!!!! Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. What if I never got either? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction.
Action 9 helps customer get StubHub refund despite policy change Highly dussapointed.
Refunding tickets to a cancelled event - stubhub.community If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.
Covid-19: What to do if you have tickets to an event that is canceled Terrible Service! All of our tickets were void, fakes, frauds. A lot of tickets sold on stubhub are individual people. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I WILL NEVER USE THIS SERVICE AGAIN. I will be filing a formal complaint and will NEVER use stubhub again. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. This doesn't make any sense and I transferred these tickets way early on before COVID. You can get a refund from StubHub by calling their customer service line. Their poor customer service folks! Make the best possible case for yourself. A total ripoff! BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I purchased tickets at the very last minute and got amazing seats. Your service is terrible and not worth the fee. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. . We were so upset. Now you gave them no time to sell again. "If you have tickets to a show that is postponed, you will be able to select your refund . Not only did it ruin our night, but it also cost us a lot of money for nothing! Hi Joan. What about Canada? "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. my bank says 10+ days to get a decision if they will return my money. GIVE ME MY MONEY. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! It's not fair to the seller or stubhub. a cash refund, but that cash refunds remained the default. Terrible Service! If you call Stubhub they insult you and treat you like crap. LAST time I purchase tickets through StubHub. It has been awhile since I made the phone call to initiate a refund. I got a COUPON worth 120% of my original order. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? View Levi's Stadium Ticketback Terms. Get the latest news on COVID-19 delivered to you. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020.
New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com Called back for refund. I wish I found this website earlier. I should be given a refund! Massachusetts has clear rules on returns and refunds.
StubHub Changes Refund Policy For Final Four Ticket Buyers With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. View Ticketmaster Refund Policy. Tons of others with stub hub purchases were going through the same thing. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. We were so excited to go together and experience this momentous event! 01-30-2021 01:41 PM. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. No where did it say there is 15% charge. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. I notified a chat type person immediately to tell her I made a mistake. Outside of the US and Canada, fans are defaulted to a refund. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Now they are saying they will give us a coupon for events canceled. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. On March 7th, StubHub emailed Marrali a copt of its refund policy. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Certainly they can see that my ticket barcode was not scanned somehow. Is it still taking 120 days? This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Too many other competitors out there doing it differently. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. They had me wait 3 hours to tell me to go scratch. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it.
StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money I tried transferring through Wells Fargo and they didn't let me transfer.
StubHub to Refund Over 75k Customers for Events Canceled During the ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Do NOT buy Canadiens tickets from here. I am quite dissappointed. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. NEVER again! They said if I disputed it with my CC company they'll cancel my account with them. The cookie is used to store the user consent for the cookies in the category "Performance". The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Read more about our event cancelation policy. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I will never use stub hub again. Part of my frustration is money lost but it's also abt the integrity of the company. I'm going to contact my credit card to see what my options are. Did you think about anybody besides yourself? Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. >> I PURCHASED TWO TICKETS FOR $390. i am not interested in a credit that expires so therefore am requesting my full refund. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! View SeatGeek . I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. They told me their tech would review it. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Concert is tonight and just received tickets in a completely different section then what i paid for. That's literally the only way you can get your money back from these thieves. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Dave Clark. We were going just to see one of them. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. The cookies is used to store the user consent for the cookies in the category "Necessary". This is the most crooked company I've ever dealt with. Their tech team looking into it or b.) I contacted Stubhub and they refused to refund my money. I WILL NEVER USE STUB HUB EVER AGAIN. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I purchased a Citi field parking pass for Mets opening day. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back.
Can I change, cancel, or get a refund for my tickets after - SeatGeek 5. StubHub changed its fine print on March 25, offering most customers just a credit. Seller listed tix he didn't actually have. If these are not available, you will likely get a full refund. The festival would issue them a new wristband and cancel the "lost" one. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Crooks. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Just bought tickets. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Stubhub stole $770 from. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault.
UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Thank you f***ers! I will NEVER use stubhub again! I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Don't take NO for an answer! Following backlash from customers, the ticketing company responded in a statement this week. Did StubHub's changed ticket refund policy violate Massachusetts law? I stated that it was not disclosed until after purchase and we went back and forth for a long time. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. I want my money back I am not thinking about other events that might take place in the far away future. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Where Can You Use Your Macys Credit Card? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I purchased two tickets listed on site. I listed tickets on Stub Hub for a Broadway show. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Shame On You. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. They said the money had already gone to the seller which is pure BS. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. But by the end of March, refunds were suddenly gone. So now the tickets will not arrive in time for my event. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. And if you work in corporate you know that everyone has a boss except the CEO. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY".