If you are considering having a designer come to your home, maybe ask her/him for referrals from clients they have worked with in the past. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) I am on a campaign. Back and forth, the reader can picture what happened, she hung up on me. They are sending us collection notices etc for the unpaid balance even while we are disputing. Add me. And she responded, "Are you being sarcastic?" Now you have designers that are not completely trained properly and the company tells them to WING IT! This post is a few years old, so I'm not sure. A link to creating an account may be found here: https://topclassactions.com/signup/. So that was another fight for another 3 or 4 days to get a replacement panel. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. Copyright 1997-2023 Ripoff Report. You will just get a poor product at a very high cost. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. They ran into a measuring problem. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. 2023 Truth in Advertising Policies Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. It is not even close to be average quality. Their designer visited our house and came up with designs that we thought that we could live with. After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. Due to a family illness, I had other pressing matters that outranked this. Read more here: Camp Lejeune Lawsuit Claims. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. They demand half down so I paid them $600 up front. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Copyright 1997-2023, Ripoff Report. In essence, you are investing about $520 in drawers. At this point I just want my deposit back. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. Actions does not process claims and we cannot advise you on the This will surely increase the credibility of your complaint. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. They charged me $3.00 more which I gave them cash. I paid a heavy price for a Plus, our hundreds of options and accessories mean you won't have . Improve functionality of small areas. The installers just left leaving me worried about the electrical wires and found out that they broke one of the panels. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Initial Franchise Fee. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. Closets By . Just rolled the wires up and shoved them back into the hole in the wall. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! Are you kidding me? And when I asked her: "How so? Corporate Advocacy Program: How to repair your business reputation. settlement administrator or your attorney for any updates regarding This website is not intended for viewing or usage by European Union citizens. Follow. Schmidt National Law Group, 9191 Towne Centre Dr, #510 San Diego, CA 92122, (800) 631-5656. topclassactions.com. To date, I have provided $3, 346 in payments. I ordered my cabinets ( approx $12,5000) in oct of 2021. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! Lesson Learned! After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. Not that you would after reading the NUMEROUS posts above! Date of experience: January 11, 2023. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. We demo'd ourself. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. I worked for this company for close to a decade. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. BIG TIME LIAR! I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. About. Share your photos and videos with others to prove the truth of your words. Additionally, we offer various drawer options and shelving choices. In the afternoon I called them and asked for the manager. I have now paid in full for a half done and very stressful job. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. Feb 26, 2016 5:26 pm EST. The dispute has been resolved. Is this lawsuit still active? Closet by Design - I am extremely dissatisfied with this company The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. (103) $229 .95. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . This review was chosen algorithmically as the most valued customer feedback. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Closet by Design - custom design and installation of pantry. THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! His friend told him to tape up like color wires and the power should go back on. This is just the starting range that can spike up to $50,000. Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Yes, he had put up the panel over the live wires in the wall. Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have.