Para una notificacin en Espaol, haga clic AQU. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Your email address will not be published. Emily Walsh. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. I deleted my account. Fan rewards: They never followed up. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The lawsuit cites several examples in which the site failed to make refunds. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. 2. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. I no longer have that card either and was concerned about that as well. You must contact the StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. It is important to note that the settlement is not final and the settlement process is ongoing. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Prices may be higher or lower than face value. When I called them on itthey said it was my fault and I have to resell the tickets. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. They too should be held accountable. 24/7 customer support: If you want a refund, you have 30 days to request it starting from the announcement of the new show date. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. I patiently called Stubhub over multiple phone calls and followed all of their instructions. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Please add me. Should You Become a Constitutional Lawyer? According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. FAQ. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. No resolution and I got no tickets. The federal court ruling in the case is a consent judgment between the parties. My husband and I bought concert tickets as a Christmas present to each other. StubHub is the origin source of the transaction. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. I was a part of this fiascoplease add me. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Add me too please! Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. StubHub is represented by McDermott Will & Emery LLP. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Day of the event, I downloaded the tickets only to find they were for the wrong event. According to the complaint, such was the case until the coronavirus pandemic became the new reality. They offered me 125% of price paid in credit or refund to my CC. The suit also calls for a return of customer trust. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The credits issued by the company are valid through the end of 2022. The case seeks monetary damages and restitution remedies for consumers. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. There is a chance that StubHub will settle the case in the future. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. In March 2020, as the scope . However, you've agreed to the terms and conditions of Stubhubs sale policy. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Adam Silver had to get the Christmas bonanza in- fans be damned. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. All of these happen in 10 minutes. The Daily Journal named her a Top Woman Lawyer in California for 2021. Lied to me and stole from me. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Looking for a class action lawsuit in Nebraska. Print. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The coupon, of course, expired in 12 months. Others were postponed. Unsubscribe easily. "If you have tickets to a show that is postponed, you will be able to select your refund . The suit explains how StubHub has changed its. Enjoy reading our tips and recommendations. Please use any other ticket resale company this one doesn't care about their customers. Since COVID-19 has come, StubHub's new policy is no refunds. StubHub changed its refund policy about a month ago. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. He also is very certain that the game is sure to be canceled. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Previously, she represented workers and retirees at a national employment law firm. Never received email and Stubhub charged me $288 for not delivering. Your email address will not be published. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Share this with everyone please!!!! If the other driver has minimum liability coverage, can I still sue them? Yes I have two events canceled from Covid that I did not get a refund. For Daddario, that price was $6,200. The NHL postponed its season on March 12 in the massive wave of. I was offered alternative tickets. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). If you sell on Stubhub they will waive the sellers fee. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Paul Sawers / VentureBeat . Let us know in the comments! SV is correct. Terms and Conditions. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Still no luck. Before commenting, please review our comment policy. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Do not use STUBHUB, they are not an honest business. StubHub is an eBay company that began selling and reselling event tickets in 2000. I had to do all the work, not them. settlement administrator or your attorney for any updates regarding Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. At the time of this writing, nothing has been proven in court. Despite the alleged deception, the company's policies did not reflect the actual . McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. I had to spend hours on the phone with StubHub just to get them to do their job. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Please add me I lost roughly $600. The reasoning is due to the financial impact form coronavirus. Well start sending you the news you need delivered straight to you. I call Stubhub. But these are unprecedented times.. Now Im stuck with 4 tickets to a concert I cant attend overseas. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. I purchased OHL tickets the day before the game. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. They asked me to list it as resale. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. It is ridiculous. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Either take their alternative or take a refund. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like.