If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. % Some work to your home is done as part of a planned maintenance or investment programme. New online repair reporting system launched - Gateshead Council Some of these repairs need to be inspected before the repair can be done. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". <> Thursday 26th January 2023. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This covers things like outside painting, replacement windows and annual gas servicing. They should all be done. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Appointment Types - Gateshead Council Business advice and support - Gateshead Council Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Failure to do so could give you grounds to make a council house disrepair claim against them. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Request a FREE property inspection to find out how much your claim is worth. You have the chance to buy up to 10 additional holidays per year. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If your repair can't wait until the programme we will carry it out within the normal timescales. Connected Voice are collating information about support across Newcastle and Gateshead. We are Gateshead Council's Housing Team. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com As a council housing tenant, you are entitled to a good standard of living. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Read more about the Housing Capital Investment Programme. Work to the outside of your home may not need an appointment. Gateshead, England. Background 2. These include re-fixing toilet seats and repairing minor leaks. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. 0191 433 3174. housingadvice@gateshead.gov.uk. We will first make sure that it is our responsibility to do the repair. The panel decides which services they review based on various criteria. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Gateshead Council aims to complete the backlog by late March next year. My Housing Account - Gateshead Council A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We are Gateshead Council'sHousing Team. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. 1 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Whats in it for you? The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Were delighted that you want to come and work with us. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. View my payslip. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Thank you so much. Call us on 0333 050 8887 to start the process or fill in the form. Gateshead pensioner 'shocked' at council's repair works on his home of This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Internal deterioration such as damage to carpet, walls etc. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repairs update - Housing Team at Gateshead Council | Facebook If this is not possible, we will replace with the items we hold in stock. Repairs - Gateshead Council If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Gateshead. Gateshead Now is a collection of the latest news from Gateshead Council. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Our employees and contractors carrying out work will show you an identity card. Home Group | Watergate Court, Gateshead We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Council tenants can also be offered evening appointments for repairs from 4:30pm. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Equipment services :: South Tyneside and Sunderland NHS - STSFT Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. If we miss an appointment and we didn't contact you, please contact us. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The site has been designed with residents and local groups to ensure it is easy to use. Wednesday 2nd November 2022. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. "The garages at Leam Lane had already been condemned, and we were working towards . Copyright Andy T - 2021. London 182-184 High Street If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Repairs update You can now report your non-emergency repairs. Always ask to see this card before letting anyone into your home. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Gateshead Council aims to complete the backlog by late March next year. To keep up to date, why not follow us. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. NE8 1HH Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Council residents in Gateshead waiting nearly a month for house repairs Some of these jobs need to be inspected before the contractor can start the work. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Any resident with My Housing Account can access this service. Gateshead Council jobs in Newcastle upon Tyne NE20 about Our Customer Scrutiny Panel needs you! Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead gardener's fury as garage roof plants itself in her flower I have to tell you, this week I have had four complaints that have been going on for two years. endobj Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Repairs & Voids. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Housing contact details - Gateshead Council There's also additional service charges from 115.85 a week, this cost is eligible . People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Unfortunately, this job posting is expired. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Section Manager - Repairs - Gateshead Council - North East Jobs Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. If so, please keep reading as youre just what were looking for! And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Gateshead council tenants wait almost a month on average for repairs "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". To register with My Housing Account, select 'my account' at the top of the Council homepage. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. stream Time to have your say on the future of our leisure service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Your Employees Portal - Gateshead Council The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Complain about council or housing association repairs Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair United Kingdom. We encourage our people to think differently, do the right thing and be innovative. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Don't worry, we can still help! This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Housing Disrepair You should report any damage to your local housing office. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. This includes both small leaks and emergency repairs. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. If so we can help you claim compensation on a NO Win, NO Fee basis. Top Jobs in Gateshead, England. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. You can create a free account to post activities, services and promote organisation working in Gateshead. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Employer Est. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. All rights reserved. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Well, theres so much on offer and heres just a few of the highlights! Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Youll be paid a competitive salary plus additional allowances where relevant. Work continues to address 3,000 Gateshead Council property repair backlog Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Our housing offices are currently closed to the public. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Office 3750 Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. You can also claim compensation for the damage that has been caused during repair work. Homepage for Gateshead Councils Benefits and Council Tax information The report found the repair centre's ability to handle calls was deemed 'critically low'. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Your Employees Portal - Gateshead Council The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Reporting repairs Home. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. View details of your former and current tenancies including rent statements and repair. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed.
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