You can post now and register later. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Xcaret: photo pass worth it? - Playa del Carmen Forum Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Free Cancellation. it was just my wife and I for her birthday/anniversary. And we are going back again. The ramen at Xin Goa was excellent as was the fried rice. Privacy Terms. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Enjoy truly special moments of fun and relaxation with the . You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Yes the resort is beautiful and access to the parks is great. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. (01152) 55 4163 7327 Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. Customer Service. While buying your ticket online, a list of hotels where pick-up is available will be displayed. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. ( NO KIDS ). What is the minimum/maximum weight allowed on zip-lines? BUY THE PHOTO PASS! The photos of you and all your companions in a single package for you to fully enjoy your visit. If it rains, can I cancel or change my date of visit? However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Most activities involve water and your camera might get wet. Enjoy perks like free continental breakfast and free train station pick-up. Some activities call for physical strength. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. My suite overlooked the casa Viento infinity pool farthest from the lobby.

• Species conservation and freeing program
• Species reproduction program
• School project and environmental education program
• Efficient use of resources and responsible management of residues. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. I have sent multiple difference emails requesting assistance with no response. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. No problem! prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. How do you remove the watermark from the photos? The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Rafts through a river circuit paddling with special hand paddles. Simply click on foto@xcaret.com and choose one of the options to search your photos. Xcaret: DO NOT MISS THIS PARK!! All our current promotions are here, click now. We kind of had two check-ins, as we got there a bit early before our room was ready. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. 800 006 FOTO (3686) If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. . You can take it as many times. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. After 14 year's of marriage we finally made it to Cancun. Faqs - Xcaret She didn't really explain anything. The waiters/waitresses were always so nice. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. I'm allergic to gluten, is there anything I can eat at the restaurants? Do you have a special discount for Quintana Roo residents? The discounts are applied automatically by our system according to the date of visit. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Their eco-integrating design and premium amenities make them unique. 1.- Enter your download code. Photo Pass FAQS | Xcaret Park Official Site Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. . The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Does the Park offer activities for children over five years old? My package also expires in a few days. Additional terms may apply. Access to Xplor Park is limited to children under 5 years. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. The use of the Photo . Other services (WiFi, ATM and gift shops). Take advantage of the free WiFi in public areas, express check-out, and free valet parking. How do I find and download the photos from the website? What happens if I forgot my download code? The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. You must have at hand your bracelets, the number of your helmet, and the date of your visit. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Doubletree Boston Andover Hotel. . Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. How do I open the ZIP file when I download multiple photographs? 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Hotel Xcaret Arte | Cancun & Playa del Carmen All-Inclusive Changes are not permitted on the day of your visit. If I book for a specific date, can I change it afterwards? Just a weird housekeeping issue I guess we had. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Your link has been automatically embedded. Restrictions apply. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Occasionally, birds would land near him and hed speak to them or laugh at them. If you visited our Parks: foto@xcaret.com I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Months without interest, only with major participating bank cards issued in Mexico. Xel-H We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. I made a habit of spending the very early mornings on my balcony in the hammock. The time will depend on the location of your hotel, so we cant give you an exact time. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Can I pay with credit card or debit card of a person not included in the visit? On a PC right-click on the file and select the option to extract. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. If you want more information about your transportation please call Customer Service. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Rest areas, dressing rooms and restrooms available during your visit. Pick up at the airport could not have been easier. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. de C.V. | What types of files are the photos that are downloaded? 2.- A list of the albums that are included in your package will be displayed. I want to purchase my dolphin experience photographs. If you visited our Parks: foto@xcaret.com A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. I was just a bit disappointed with the management/check-in. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. !DO not buy the photo package!!!!!!!! 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). At what speed does the zip-line travel and how long does a single journey last? Can I change my admission to Xplor for another park or tour of Grupo Xcaret? But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. Doubletree by Hilton Nashua : 2 Somerset Pkwy. The food is really good. Other services (ATM, WiFi and gift shops). Everything about the hotel was excellent. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Cabins, apartments, houseboats! Are there discounts for teachers or students? Each park has its own price for the photos pass. Faqs - Xcaret The price is a bit pricey but worth it for what you get. Valet parking, a 24-hour business center, and a garden are also offered. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. It was a fantastic location for us. HOTEL XCARET ARTE. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. Does admission to Xplor Fuego include transportation? Solidaridad, Quintana Roo, Mexico. The download code is valid for 30 calendar days from the date of purchase. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Good location. Other small things that kind of irked me were: our toiletries never got refilled. We offer you multiple payment options to pay for your reservation. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. 282. Paste as plain text instead, The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. All journeys take 45 minutes. Can I participate in an activity more than once? 282. We invite you to join our program of using biodegradable and chemical-free products! The download code is valid for 30 calendar days from the date of purchase. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. The experience of living Mexican art . Children must present official ID (passport or birth certificate copy) at the park's ticket booths. de C.V. We use own and third-party cookies to improve your experience on our website. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. When I visited the Park I couldn't purchase my photos, can I still buy them? A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Yes, it is valid all year but is subject to change without notice. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. No, we only accept IFE. How do you remove the watermark from the photos? By continuing to browse the site, you agree to the use of cookies. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret.
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