By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Thank you for using Apple Support Communities. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. For example, HDMI 1 could be the name of your gaming console. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Does anyone use an Apple TV 4k and is it working? ask a new question. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. The consent submitted will only be used for data processing originating from this website. 3. What is different about the Apple product that it doesnt work? Other users have experienced problems with the app related to how it stores data on your PC. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? It can be for all of your Hue devices. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Hue Play HDMI Sync box | Page 22 | AVForums We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. You can check the apps data files. Especially smart apps that need to maintain a near constant connection with several devices at once. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. On a Mac, the data folder is called the cache.. Just looked at the Gradient and i'm sold on that. I have no problems with any other device . I have listed six methods for your issues. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. JavaScript is disabled. No, * Image on the television? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Everything that happens on scenario 1 happens here. Troubleshooting Ecobee Server Communication Issues. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Hue Play HDMI Sync Box | Philips Hue US An example of data being processed may be a unique identifier stored in a cookie. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. When one is found, tap. This website uses the TMDb API but is not endorsed or certified by TMDb. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Optional: Pair a TV remote to the Hue sync box. Yes, *Image on the television? You must feel desperate at this time. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. All Rights Reserved. provided; every potential issue may involve several factors not detailed in the conversations ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Your comment will be manually reviewed and approved by Tristan in less than a week. Aug 21, 2020 5:09 PM in response to i_rina. Lots of users have reported that they have various issues with the Hue Sync Box. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. He has therefore loved seeing smart homes hit the mainstream. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. With each update, new release notes are published so that you can keep track. All postings and use of the content on this site are subject to the. If possible, we would also recommend updating the Philips Hue TV sync box. Youve probably already guessed the solution here. Description. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). any proposed solutions on the community forums. 2- Connecting directly to TV without using Hue Sync Box. 7. I run my Xbox One X through the the play sync box and it supports. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. And the Hue Sync Box connects to your router (via Wi-Fi). The Philips Hue . Great article. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Aug 22, 2020 6:17 AM in response to ShYnNoK. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. 1-800-MY-APPLE, or, Sales and It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Downgrade Back to Previous Hue Sync App Version. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Can It Support Both?! Now you can try to downgrade back to the previous version. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. ADD UP TO 10 LIGHTS. There seems to be an issue of integration with apple TV or a problem on device. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. So you should consider a couple of things like your WiFi connection. Many users tell me that their app would be lost connectivity once per hour. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. It may be that the users are not familiar with how to use it, or some hardware and software problems. (6 Safety Tips). I have these issues as well. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. This wont harm your app or connected devices. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Smart Home Point 2019-2023. The system is composed of two standalone units, which are an app and a physical box. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. I don't get it. Users are divided on this particular feature. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Turn off Dolby vision when using sync box works. Read more. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. You do not have to change the optical cable. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). So you can reinstall your previous version and uninstall your current version easily. 8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Then the out/tv from the Sync box runs to the tv. PLease see my previous comment for more details. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 New owner. Hue Sync app shows no signal detected : r/Hue - reddit The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Connect the Hue sync box to power and your TV. When lots of users have various problems, they dont know how to solve even if they do the various test. I press Sync and it starts working but still says no signal detected. Everything that happens on scenario 1 happens here. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). A: Answer. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. 6. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Looks so much better and tidier. 8. If you have any questions, feedback or suggestions about this article, please leave a comment below. Your Hue lights can now sync to those while the signal is passed through to your TV. Honestly considering a return. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Rollback the version of the Hue Sync App. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Going to this page you will see the Hue Sync boxes that are available. All Rights Reserved. Both of these issues can be fixed with these quick tips and tricks. I got the same issue. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! You can use them together or separately. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. I was going to send mine back as I couldn't get it working properly all the time. Hue Play HDMI Sync Box - HomeSeer Message Board 4K does not work, yet. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Similar to the previous one, this one is also easy to solve. POWER ON AUTOMATICALLY. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Hue uses these connections to create their "surround lighting" experience. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. jdo_apple. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. The Hue Sync Box appears to have a trickier set of problems. omissions and conduct of any third parties in connection with or related to your use of the site. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. *Dolby Vision Enhanced Compability turned on (Hue Box)? A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Do Smart Plugs Catch Fire? The Lifespan of Smart Plugs: Do They Have an Expiration Date? Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Just a case of waiting for some offers with Black Friday looming. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. 5. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Copyright 2000-2023 M2N Limited E. & O.E. Is your Hue Bridge connected and added to the Hue app? Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Philips Hue Play Sync Box Review - MacRumors Ver ms detalles. Save my name, email, and website in this browser for the next time I comment. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Does your eye start adapting? When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. This is a very troublesome problem. Connectivity Issue with Hue Bridge and Hue Sync. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. If you havent done that yet, first install your Hue Bridge. This app allows you to do a lot of fun things, it is for both Mac and PC users. Read More. Cmcruz32, User profile for user: In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Uninstall both Hue and Hue Sync app and reinstalled them. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. There are applications that claim to work on Smart TV's with this box however they do not work . Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Of course, many people still like it very much. I just couldn't get a decent effect with the light bars. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Obviously the lights won't sync because the hue sync is not connected. There is already the way of entertainment in our modern lives. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . 4. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. The Sync Box supports HDMI. However, how to do if the method doesnt work? With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. You also can seek help from theirTwitter. Dolby Vision not working - From apple tv - Apple Community Is there a way to force the Apple TV 4K to send Dolby Vision? Why cant we view Dolby Vision content when using the Denon receiver? If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. APs are often best used for devices that dont need a 100% steady internet connection. With Philips Hues new devices, all is possible. This site contains user submitted content, comments and opinions and is for informational purposes Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I get no signal issues regularly since the latest update, and I have constant signal cutouts. User profile for user: Ie. Does Ring Now Offer 24/7 Recordings? While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Philips Hue on Twitter Click the Library shortcut that appears. This is a pretty glaring problem. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. It may not display this or other websites correctly. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Hue Play HDMI Sync box | Page 14 | AVForums Save my name, email, and website in this browser for the next time I comment. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. I am loving mine with the gradient strip as well. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. APs are also best used for devices that dont require a 100% reliable internet connection. Or experience the music that you are listening to transports you to a different universe? Lets Find Out! However, it just supports 60Hz inputs currently. Create an account to follow your favorite communities and start taking part in conversations. Press and hold the power button on the Hue sync box. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? However, whether its the app or the physical box, both systems are known to have some issues during connection. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Apps are complicated pieces of software. Really, I'm the first to have these issues? You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. only. How to Get Dolby Atmos to Pass Through Hue Sync to Seems to drop the connection every twenty minutes or so. ShYnNoK. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. I dont have either of those options visible in my Apple TV settings when Im told that I should. 2018-2023 Signify Holding. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge.
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